Patient Record




Accessing Your Medical Records


In accordance with the General Data Protection Regulation, patients (data subjects) have the right to access their data and any supplementary information held by Invicta Health; this is commonly known as a data subject access request (DSAR). Data subjects have a right to receive:

  • Confirmation that their data is being processed
  • Access to their personal data
  • Access to any other supplementary information held about them

Options for access

As of April 2016, we have been obliged to allow patients access to their health record online. This service will enable the patient to view coded information held in their health record. Prior to accessing this information, you will have to visit the practice and undertake an identity check before being granted access to your records.

In addition, you can make a request to be provided with copies of your health record. To do so, you must submit a Data Subject Access Request (DSAR) form; this can be submitted electronically and the DSAR form is available on the practice website. Alternatively, a paper copy of the DSAR is available from Reception. You will need to submit the form online or return the completed paper copy of the DSAR to the practice. Subject access requests are free; however, a reasonable fee may be charged for the administrative costs of complying with the request depending on the amount required.

Time frame

Once the DSAR form is submitted, we will aim to process the request within 21 days; however, this may not always be possible. The maximum time permitted to process DSARs is one calendar month.


There may be occasions when the data controller will withhold information kept in the health record, particularly if the disclosure of such information is likely to cause undue stress or harm to you or any other person.

Data Controller

St James surgery is the Data Controller until 1st June 2022 after which Invicta Health CIC will be the Data Controller as an organisation.

Should you have any questions relating to accessing your medical records, please ask to discuss this with the Operations Manager in the first instance, who can be contacted via the Practice.

How to access you medical records

Please complete the "Accessing your medical records request form" (see link below) and return to us either via post or email. We will then start to process your request.

Update - 1st November 2022

The British Medical Association (BMA) and the Royal College of GPs (RCGP) have advised that practices not ready to roll out plans to give patients access to their digital medical records should delay until safe to do so.

In line with this and our responsibilities under the Data Protection Act, the practice will be delaying going live with automatic access via the NHS App.

We are constantly reviewing this and will advise you when we are able to progress safely.

In the meantime, patients can of course still access their records through the practice in the usual way.