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Feedback and Complaints
Get in touch with your compliments, comments or concerns.
Patient Reviews
Below are a selection of reviews from our patients, you can also view our latest reviews on the Working Feedback website
Very efficient meeting with Dr Forbes, very impressed
Walked in without an appointment, totally lost my hearing. Reception staff were very helpful, as were able to get me an emergency appointment that morning. Dr Hill was very helpful too and gave good advice to help me.
The surgery staff are amazing! They are all very professional and always really friendly and efficient! Couldn't fault them!
Absolutely brilliant
Patient feedback
We welcome feedback to tell us what we are doing right and what we can improve.
Leave a Review
Your comments and feedback are always of great value to St James Surgery, so please let them know your thoughts. You can choose to remain anonymous if you wish.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Complaints
If you've had a bad experience we'd also like to know. View our complaints procedure.
Practice performance
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Care Quality Commission
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: GOOD