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Appointments
Appointments System
We are implementing an Anima appointment system at the Surgery to allow us to effectively utilise the limited appointments available. The Anima booking system will be operational from 8am to 6.30pm Monday to Friday (except Bank Holidays). Your requests will be processed during surgery opening hours.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also text to cancel your appointment.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible if you are housebound or are too ill to visit the practice. If you need a home visit, please call our main number 01304 225 559 before 10:30am. Please note that we do not accept home visit requests unless they are made by telephone.
Your clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. You may be called back by one of our clinicians for further assessment before the visit is arranged. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can be visited at home by a community nurse or a paramedic if you are referred by your clinician. You could also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a us and have a child under five years.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments. If you do not wish to use this service please follow the instructions on the text message.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
PRACTICE POLICIES
Find out more about the policies and procedures we adhere to at St James' Surgery.
Registered address: Camburgh House, 27 New Dover Road, Canterbury, Kent, CT1 3DN